the artisan collab

Privacy Policy

ABOUT THIS POLICY

This Privacy Policy explains how we use personal data about our artisan members that sell on our site (our 'Members'), as well as those that visit our website including those that go on to make purchases from our Members (our 'Visitors'). We may process your personal data slightly differently depending on whether you are a Member or a Visitor and where we think this is relevant, we have highlighted it in this policy to make it clear that some parts won't apply to you. Please read this policy carefully to understand how we use your data – we will only use personal data in ways that are described this policy and only in ways that are consistent with our obligations and your rights under applicable data protection laws.

For the purpose of applicable data protection laws, the data controller of your personal data (in other words, the organisation that determines how and for what purposes your personal data is used) is The Artisan Collab Limited (company no. 13054415 with registered office at New Street, Petworth, West Sussex GU28 0AS). Throughout this policy, the terms 'The Artisan Collab', 'we' or 'us' refer to The Artisan Collab Limited.

If you have any questions about this privacy policy, including any requests to exercise your rights, please contact us at hello@theartisancollab.com.

THE INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect information about you when you register as a Member of The Artisan Collab, visit our site, purchase an item, create an account with us (if you are a Visitor) or when you get in touch and make general enquiries (either with us, with a Member or with a Visitor). Website usage information is also collected using cookies and other similar technology (please refer to our Cookies Policy for more information. The information that we collect will include the following categories:

Contact details and membership or account related information: your name and contact information; date of birth; gender (and preferred salutation), preferred communication methods; business name  and business address (if a Member provides this information); bank details and credit card details, your purchase history, your sales history and the details of what you are making available for sale (if you are a Member), your social media handle, any communication between Members and Visitors, any reviews or feedback that you leave on the site (as a Visitor) or that are left about you (as a Member) together with any other information that you decide to give us when you use our website.

Personal information from children: we do not knowingly collect personal data from individuals under 16 years of age without the permission of their parent or guardian. As a parent or legal guardian, please do not to allow your children to submit personal data without your permission

Technical information related to your communications with us: when you use our site or contact us by post, telephone, email or SMS, we collect, store and use certain personal information. This includes details such as your name, address, email, telephone and mobile number as well as traffic data, location data, web logs and othehr communication data. If you contact us, we may also keep a record of that correspondence.

HOW WE USE THE INFORMATION ABOUT YOU

Whenever we use your personal data, we need to make sure that we have established a valid legal justification (known as a 'lawful basis') for that use of data. We have described the ways that we use your data and the associated lawful basis below.

 

How and why we use your personal data

 

 

Our legal justification for processing your personal data

 

 

To carry out our obligations arising from any contractual agreement with you such as the terms of your membership with The Artisan Collab (if you are a Member), or the terms of your account and/or the terms of your purchase as a Visitor, and to provide you with the information and products or services you request.

 

 

We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data in relation to managing your membership, your account and any orders you make for products and services.

 

Alternatively, in some scenarios, we rely on our legitimate interests as a business (for example, it is in our interests to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

 

 

cookie policy.

 

 

To notify you about changes to our services and terms and conditions.

 

We rely on our contractual arrangements with you as the lawful basis for this processing. In some cases, we rely on our legitimate interests as a business to send you these updates. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.

 

 

For administrative or business purposes, where you contact us for a particular reason other than those set out above, such as to report problems with our website.

 

We have a legitimate interest to respond to your contact for the purposes of administering our business. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.